MY ACCOUNT
How do I create an account?
Click on the link my account or on the Join us at the top right of the site.
Then choose Create an account, fill in the various information fields and validate.
How do I update my account information?
Click on the link my account or on the Join us at the top right of the site.
Then select Account Information, Address or Dashboard to add or modify information.
Password retrieval
Click on the link my account or on the Join us at the top right of the site.
Then click on Forgot your password? next to the Login button and enter the email address for your account.
Instructions for changing your password will then be sent to this address.
MY ORDER
How do I place an order?
Click on Catalogue or choose the product category you are interested in from the menu at the top of the site.
Select the item you are interested in by clicking on its image to see its detailed description.
Then choose the size, color and quantity you require.
Finally, click on Add to cart.
You can access the shopping cart by selecting the icon at the top right of the site.
To place your order, all you have to do is confirm it.
Is it possible to order without an account?
It is not possible to order without first creating an account.
PAYMENT INFORMATION
What payment options are available?
When validating your order, you must choose one of the payment methods offered, then click on Continue to finalize your purchase.
No order will be sent for delivery until payment has been received.
Three payment methods are available for your convenience:
Please note: all payments are processed on a secure server. No one will have access to your banking information.
DELIVERY INFORMATION
When will my order be delivered?
Delivery depends on the availability of the item: this is displayed on the product sheet.
You can follow the progress of your order by clicking on my account.
You will receive a delivery confirmation by email when your order is on its way, and then within 24 to 48 hours of your order being placed.
How much does delivery cost?
Shipping costs are calculated automatically and depend on a number of factors, including order weight and choice of delivery method.
You'll find all the information you need about delivery in the delivery policy section.
Is your country delivered?
To check whether your country is included in the delivery perimeter, simply add a product to your basket and validate it.
When you enter your delivery details, you'll be able to see which destinations are included.
If your country is not included, we are very sorry that we are unable to deliver to you at this time.
List of countries benefiting from delivery :
When does delivery start and how much does it cost?
Shipping costs are automatically calculated and depend on several factors.
Add the items you're interested in to the shopping cart, then confirm: you'll then be offered a choice of delivery methods.
We'll dispatch your order as soon as possible.
You'll find all the information you need about delivery in the delivery policy section.
Are there any customs duties or taxes?
Destinations outside the EU may include customs taxes.
Please consult your country's regulations for details of import charges, which are not our responsibility but are specific to each country.
Dragon Bleu is in no way responsible for these added costs.
No refund will be made in the event of refusal to pay these customs charges.
All costs arising from local regulations are the exclusive responsibility of the customer.
These charges are to be paid by the customer to the delivery company or local authorities upon receipt of the order.
Contact
United Kingdom: +44 20 3966 3629
RETURN A PRODUCT
See our special section.
Service available for European countries.
Pay for your purchases in 3 monthly instalments with no interest or extra charges. Your order is shipped immediately.
All payments are processed via a secure server. No banking information is stored, and no one has access to your data.
Any questions? Any issues? Our customer service team is here to help and offers several ways to contact us. You can also email us at support@dragonbleu.fr.
