General terms and conditions

 

IMPORTANT LEGAL INFORMATION TO KNOW

These are the General Terms and Conditions governing the supply of our products (the "Products") listed on our website.. Please read these terms and conditions carefully before placing an order on our site. Use of our site indicates your acceptance of the Terms and Conditions as well as the Privacy Policy and Terms of Use, whether or not you have chosen to register with our site. If you do not agree to these Terms and Conditions, our Privacy Policy or our Terms of Use, please do not use our site.

ABOUT US 

Dragon Bleucreated in 2004, is a distributor specializing in the sale of articles combat sports from our various partners.


Address : Dragon Bleu - 7 rue du Sagittaire - 94150 Rungis - FRANCE

Phone number : +44 20 3966 3629 

 

YOUR STATUS


You can only buy products from us if :

  • you are legally able to enter into a binding contract with us (for example, in England and Wales, you must be of legal age);
  • you are the authorized user of the credit or debit card used to pay for your order; 
  • you reside in a country served by our delivery services. 

 

CONTRACT BETWEEN YOU AND US


  • Once you have placed your order, you should receive an e-mail from us indicating that we have received your order (but please contact us if you do not receive this e-mail). Please note that this does not mean that your order has been accepted. All orders are subject to availability and our agreement (which we may withhold for any reason).
  • When you place your order, we will immediately contact your bank or card issuer to obtain authorization to deduct payment from your account. We will not process your order until payment has been received in full. If we accept your order, we will confirm this by sending you a further e-mail indicating that it is being processed for despatch, at which point the contract between us (the "Contract") is formed.
  • As soon as you place your order, we start processing it, which means that you will not be able to modify it before delivery. However, you may return your Products, in accordance with these terms and conditions or our Return Policy.
  • From time to time, we may make minor modifications to a product to reflect changes in applicable laws and regulatory requirements.
  • Please note that we are not obliged to keep a copy of your Contract. We advise you to keep a copy of these terms and conditions and of your order.

 

DELIVERY


  • Your order will be processed before the delivery date indicated in the Shipping Confirmation or, if no date is specified, as soon as possible (depending on the delivery service you have selected). In all cases, delivery will take place within 30 days of the conclusion of your Contract. 
  • If no one is present at your address to receive the delivery and if the Products cannot be deposited in your letterbox or in a safe place after three attempts, we may terminate the Contract.
  • Your order will be delivered when we have delivered the Products to the address you have provided and the Products will then become your responsibility.
  • We retain ownership of any product(s) until we have received payment in full for such product(s). 
  • Product images on our website and other advertising materials are for illustrative purposes only. Your products may differ slightly from these images. Although we make every effort to display the colors of our products accurately. We cannot guarantee that your computer, tablet or mobile device will display the colors or images of our products accurately.
  • Working days do not include weekends and public holidays.
  • If you wish to dispute the delivery of your order, you have 30 days from the day the tracking status of your order is updated by the carrier as "fulfilled" (i.e. updated as delivered to the address indicated in the shipping confirmation) to do so. We reserve the right to request proof of delivery, before proceeding with any refund of the price paid and/or associated delivery charges.

FREE DELIVERY

  • Benefit from free delivery on orders over €49.99 if you live in mainland France and Belgium.
  • Punching bags and orders over 30kg are not eligible for free delivery.

 

PRICE AND PAYMENT


  • The price payable for products is that indicated on our site in in euros. The prices indicated on our site include VAT at the date mentioned, but do not include shipping costs, which are payable in addition and displayed separately during the payment process.
  • We may change prices on our site at any time without notice, but changes will not affect orders already accepted. However, if the VAT rate changes after the date of your order, we will adjust the VAT rate you pay, unless you have already paid for the products in full before the VAT comes into effect.
  • We accept payment by bank card, credit card, Paypal or Scalapay (only in the following countries: Italy, France, Germany, Belgium and by the end of 2022 normally in the other countries of the European Union). We accept the following cards: VISA, MASTERCARD and AMERICAN EXPRESS (AMEX).
  • You must pay for the products (with all applicable shipping charges) and we will charge the card you have chosen to pay for your order on the last billing page, after you have submitted your order. We will immediately contact your bank or card issuer to obtain authorization to deduct payment from your account. 
  • If we accept and process your order when it contains an obvious and unequivocal pricing error that can be readily identified as a pricing error, we may terminate the Contract, refund to you any sums paid under the Contract and request the return of any products supplied.
  • If you wish to redeem a voucher for your order, you must enter the applicable code during the online payment process. You may only use one promotional code per order and additional terms and conditions may apply to each promotional code. We reserve the right to refuse any promotional code that is not valid for your order or has expired.

 

RETURNS


You have 30 days to return your items from the day you receive your order. This return period begins on the date we receive your order. For more information on returns, please consult our Returns Policy.

 

YOUR RIGHT TO A REFUND

  • We will refund the price paid for the products. Please note, however, that we may reduce the refund amount if the product is returned in poor condition. If we refund the price you paid before we inspected the products and we subsequently discover that you have handled them in an unacceptable manner, you will be required to pay us the appropriate amount.
  • We will not refund any shipping charges you may have paid when you placed your order, nor any charges related to your payment method.
  • Refunds will be made within a maximum of 14 days from the date of receipt of the products by us. 
  • For all returns, please click here.

DEFECTIVE PRODUCTS OR DELIVERY ERROR


  • We have a legal obligation to supply products in accordance with the contract. Nothing in these terms and conditions will affect your statutory rights in respect of defective products.
  • If you consider that a product supplied by us is defective, please e-mail us at SUPPORT@DRAGONBLEU.FR.
  • We reserve the right to request evidence, such as photos of the defect, before issuing any refund of the price paid and/or associated delivery charges.

 

OUR RIGHT TO CANCEL THE CONTRACT


We may cancel the Contract at any time by sending you a letter if :

  • you fail to send us any payment on time ;
  • within an acceptable period of time after our request, you fail to provide us with the information necessary for the shipment of the products. 
  • you do not allow us to deliver the products to you within a reasonable period of time.

 

OUR COMMITMENT


  • If we fail to comply with these Terms and Conditions, we shall be liable for any loss or damage suffered as a result of any breach or failure of care and skill on our part, but we shall not be liable for any unforeseeable loss or damage. A loss or damage is foreseeable if it is obvious that it is going to occur or if, at the conclusion of the contract, both we and you knew that it was going to occur.
  • We only supply products for domestic, private or professional use. If you use the products for commercial or resale purposes, we have no liability to you for loss of profit, loss of goodwill, anticipated savings, business interruption or loss of business opportunities.
  • We do not limit in any way our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any situation for which we cannot limit your liability under applicable law.

 

EVENTS BEYOND OUR CONTROL

  • We will not be liable for any failure or delay in the performance of any obligation under the contract caused by an event beyond our control. An event beyond our control is any act, event, omission or accident beyond our reasonable control.
  • If an Event beyond our control occurs affecting the performance of our obligations under a contract, We will contact you within a reasonable time to inform you, our obligations under the contract will be suspended and the time required to perform our obligations will be extended for the duration of the Event beyond our control. If the event beyond our control affects the delivery of our products, We will schedule a new delivery date once the event beyond our control has ended.
  • You may cancel a contract affected by an event beyond our control if there is a risk of substantial delay. 

 INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights relating to the products are owned by us or our licensors. All such rights are reserved.

 

OTHER IMPORTANT TERMS AND CONDITIONS

  • Nothing in these Terms and Conditions affects your rights as a consumer under the applicable law of the jurisdiction in which you reside.
  • If we need to contact you, we will do so in writing or by telephone using the contact details provided in your order, unless you request that we contact you by another means. Where in these terms and conditions we refer to "in writing", this includes communications by e-mail.
  • We may amend these terms and conditions from time to time. The terms and conditions applicable to your contract are those displayed on our site at the time of your order.
  • We may transfer our rights and obligations under this contract to another company. We will notify you in writing if we do so and will ensure that the transfer will not affect your rights under the contract.
  • You may only transfer your rights or obligations under these terms and conditions to another person if we agree to this in writing.
  • The contract is between you and us. No other person has any right to enforce its terms.
  • All paragraphs of these terms and conditions operate independently. If any court or competent authority decides that any of them is illegal or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to require you to fulfil your obligations under these terms and conditions, or if we fail to enforce our rights against you, or if we delay in doing so, this does not mean that we waive our rights against you or that you are under no obligation to fulfil your obligations. If we waive a claim for non-performance. We must do so in writing, and this does not mean that we will subsequently waive our rights.
  • Please note that these terms and conditions are governed by French law. If you are a consumer, this means that a contract for the purchase of products and any dispute or claim arising out of or in connection with it shall be governed by French law.

 

AFTER-SALES SERVICE

  • Questions, comments or requests concerning these terms and conditions should be addressed to : SUPPORT@DRAGONBLEU.FR.
  • If you have any complaints, please send them in writing to VENUM, by e-mail to AIDE-EURO@VENUM.COM.
  • You can also contact us by telephone at
    • United Kingdom : +44 20 3966 3629 

GENERAL TERMS AND CONDITIONS FOR PROMOTIONS

  • Official Venum promotional codes entitle you to an offer on your online order. To use your promotional code, click on the "use promotional code" button on the order summary page and enter the specific code. 
  • Please note that promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion code or offer. 
  • Promotion codes are territory-specific, remain our property, are non-transferable and are not valid for the purchase of gift cards or gift vouchers. 
  • No cash exchange is possible. 

 

GENERAL TERMS AND CONDITIONS FOR GIFT VOUCHERS OR PROMOTION CODES

  • You cannot use a gift voucher or promo code online to purchase another gift voucher.
  • If the amount of your gift voucher(s) or online promotional code(s) does not cover the total amount of the order, you will be required to pay the balance of your purchase.
  • If the amount of your gift voucher(s) or online promotional code is GREATER than the total amount of the order, the balance will be kept on your customer account for your next purchase using the same gift voucher code.
  • If you have any further questions, please contact our Customer Service team.
  • Online gift vouchers or promo codes are non-transferable, non-refundable and have no cash value.
  • We cannot replace a gift voucher or promo code. 
  • The lifetime of a gift card is 1 year from the date of purchase.

 

To consult our privacy policy, please click here

 

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